1-Return / Exchange Notice

Customers must notify us via WhatsApp +92 321 1711119 within 24 hours of receiving their order if they wish to request a return or exchange. Requests submitted after the 24-hour period will not be accepted under company policy.

Please note that even a delay of one hour beyond the 24-hour deadline will make the return or exchange request ineligible for approval. We kindly ask customers to inspect their order upon delivery and contact us within the specified timeframe.

2-Return / Exchange Eligibility
To be eligible, the item must be in the same condition you received it, unworn, unused, with tags, and in its original packaging. Keep your receipt or proof of purchase.

3-Return & Exchange Shipping Policy

Customers are responsible for all shipping costs related to returns and exchanges. If you wish to return or exchange an item, you must send the product back to us at your own expense.

For exchanges, the customer is also responsible for the delivery charges of the replacement item. The cost of sending the replacement product from our side will be paid by the customer before dispatch.

4-How to Return
Contact us at WhatsApp +92 321 1711119. Returns should be sent to our address in Lahore, Pakistan. We’ll send you a return shipping address and instructions if your return is accepted. Items sent without prior approval will not be accepted.

5-Damaged or Wrong Items
Check your order upon arrival. Contact us within 3 hours at WhatsApp +92 321 1711119. If the item is defective, damaged, or incorrect size, so we can fix the issue. Requests submitted after the 3-hour period will not be accepted under company policy.

6-Refund Policy

If you decide to return your order, we will gladly process your refund. However, please note that certain charges, including Income Tax, GST, courier charges, and packaging costs, are non-refundable. These expenses are already deducted from our side by the courier company once the parcel has been delivered.

Therefore, only the amount actually received by us against your order will be refunded. The non-refundable charges may be approximately 30% of the total order value and will not be included in the refund amount.

Thank you for your understanding and cooperation.

7-Refunds Time Period
We’ll notify you once we receive and inspect your return. If approved, you’ll be refunded within 7 working/business days. If your refund hasn’t been received after 10 working/business days, contact us.